Contact

One address reaches us: table@myfamiware.com.

What we can settle

Anything in the catalogue. Whether the 8.25-inch pasta bowl stacks inside the 7.5-inch one. How deep a 33 oz bowl really is once the sauce is in it. Which sets serve six without a second box. Whether two dinner sets that look alike on screen differ in anything but the name on the glaze. Which mug takes a full pour from a twelve-cup machine.

Corrections most of all. If a number here argues with the one on the box in your hand, tell us the page and the figure. We fix it on the next update and say what changed.

What belongs to the till

Where a parcel is, what a refund is doing, why a delivery slipped a day: those live with the shop that took your money, and they can see the order while we cannot. Payment, delivery and returns happen at checkout with our retail partner, not on this site.

By post

1140 Kilnbrook Way, Suite 3B
Asheville, NC, 28806
US

Mail reaches us there, though a letter about a wrong capacity is answered faster than a letter about a wrong capacity that spent four days in a van.

How long we take

One mailbox, read by the people who keep this site. Catalogue questions come back inside a working day or two. A correction that needs the data rebuilt comes back twice: once to say we have it, once when it is live.